The FAQs below are provided as a convenience. For more information please read our Terms & Conditions
Q. Why buy from My Seat Rocks?
A. My Seat Rocks offers a variety of tickets for events throughout the world at very competitive prices. Customer Service is our first priority at MySeatRocks.Com so your first purchase from us is not likely your last.
Q. How secure is information about me?
A. We protect the security of your information during transmission by using Secure Sockets Layers (SSL) software, which encrypts the information you input to prevent theft of your information or identity.
Q. Can I get tickets for events not listed on your website?
A. Yes, we have the ability to customize any request. Please fill out the applicable form here.
Q. Will my seats be together?
A. If you purchased tickets from the same line item, your tickets will be together unless otherwise stated in the notes section.
Q. Does my child need a ticket?
A. Yes, most events require everyone to have a ticket to enter. There may be some exceptions, so check the venue's official policy or contact us for assistance.
Q. What forms of payment do you accept?
A. We accept all major credit cards and debit cards for online purchases including: American Express, Discover, MasterCard & Visa. We do not accept checks, pay pal or foreign currency.
Q: When are orders confirmed?
A: We typically confirm web orders within 12 hours of when you place your ticket request. The only exception may be during holidays or peak traffic seasons. If you do not receive email confirmation within 12 hours, please contact us.
Q. Can I cancel my order?
A. Please only order tickets after you are sure that you want them and have read and understood all of MySeatRocks.Com Terms & Conditions. Also, make sure the tickets you order are for the correct event and event date. Once an order is placed, you cannot cancel your order. If you order incorrectly, plans change, or if your ability to attend an event changes, you may not change or exchange your tickets. After an order is placed, we do not provide refunds, cancellations or exchanges. Read more at our Terms & Conditions.
Q. If the event is cancelled or rescheduled, will I get a refund?
A. Details of our Guarantee & Return Policy are listed in our Terms & Conditions.
Q. Will I get a refund for a conditional game that is not played?
A. Yes, we will refund your purchase price, less shipping costs, if the game is not played. You will need to submit a refund request form and return the tickets to us within five (5) business days for it to process. An example of a conditional game would be Game 7 of the World Series, if the series is decided in 5 games. Details of our Guarantee & Return Policy are listed in our Terms & Conditions.
Q. Can I change the Shipping Address on my order?
A. Provided the tickets have not already shipped, you may be able to change the shipping address on your order. Please contact us immediately to request a change of shipping address.
Q. When are tickets shipped?
A. Your tickets will be shipped to you via the method you selected as soon as they are available. For online orders, tickets are typically shipped within one (1) business day of when your order is confirmed. Tickets for an event several months in the future are likely to ship once your event is closer.
Q. How are tickets shipped?
A. Tickets are shipped via FedEx. Your tickets will be shipped to you via the method you selected as soon as they are physically available to us. FedEx does not deliver to P.O. Boxes, so please provide a physical street address where someone will be available to receive the package. Make sure to include your name and the company name if you are shipping to your business address. If you need delivery to a rural area, verify whether FedEx can deliver in time before ordering.
Q. How can I track my order?
A. To track your order, please contact us at 1.877.66.MYSEAT or use the tracking number provided on your Order Confirmation.
Q. What if I received the wrong tickets or incorrect number of tickets?
A. If you believe you received the wrong tickets or quantity of tickets, first check you’re My Seat Rocks Order Confirmation invoice. See if the quantity of tickets listed on the Order Confirmation invoice match what you received. If there still is a problem, please contact us.
Q. Do the listed ticket prices differ from face value?
A. The price you pay and the face value on the ticket are typically different due to market conditions. In some instances, you may pay less and in some you may pay more simply dependent on the event.
Q. How do I know how many rows are in each section at a venue?
A. Each venue is unique, so the number of rows varies by location. You can contact the venue directly for details.
Q. What am I allowed and not allowed to bring into the venue?
A. For a list of prohibited items, please check the venue’s official website.
Q. What time does my event start?
A. Event dates and times are listed on most events and printed on the tickets. Start times are always subject to change. It is your responsibility to check with the venue for any possible changes in date and time prior to the event. If you are unable to locate that information, then please contact us.
Q. What are My Seat Rocks office hours?
A. Please visit our Contact page for our business hours. We also have special scheduling around holidays and major events. A My Seat Rocks customer service representative is available 9:00AM – 9:00PM EST Monday-Friday.
Q. How do I contact My Seat Rocks?
A. Please visit our Contact page for information on contacting us by phone or email.
Q. How can I get updates on events in my area or learn about My Seat Rocks specials?
A. Sign up to receive My Seat Rocks E-Alerts. These informative emails give you the latest info and discounts on hot events in your area. Also, you can follow My Seat Rocks via Facebook to receive real-time news, discounts, and special offers.
Q. How do I unsubscribe from My Seat Rocks Ticket Updates or emails?
A. You can opt out of our email subscription any time, just email Unsubscribe@MySeatRocks.com with your email address, first name and last name.