Frequently Asked Questions

 

The FAQs below are provided as a convenience. For more information please read our Terms & Conditions.
 
General:

Shipping and Delivery:

 

 

General and Billing:

 Why is there someone else’s name printed on my ticket?

Tickets purchased on the secondary ticket market will most likely have the name of the "original" purchaser printed on the ticket. The tickets you received may have another person's name, a business name or nothing at all printed on the ticket; however, tickets are transferable and the tickets you have received are 100% valid. The barcode on the ticket represents a unique code associated with the Event, Date/Time, Location, Section, Row and Seat.

The printed name has no relevance to admission, only the person possessing the physical ticket will gain admission, regardless of name. For example, John Smith buys 10 tickets for a group of friends to go to an event, John Smith's name may be printed on all 10 tickets; however, there will not be 10 John Smith's attending the event. John Smith's name is printed on the tickets due to the fact he was the “original” purchaser. Furthermore, John Smith may not be able to use all 10 tickets. He may choose to sell the tickets he cannot use on the secondary ticket market. Although John Smith's name may be printed on these tickets, ownership will transfer to the new purchaser as they are now the ticket holder.

 

Why is the price that I paid different than the price printed on the ticket or “face value”?

My Seat Rocks Inc. buys and sells tickets on the secondary ticket market also known as a “Re-Sell” marketplace. The price printed on the physical ticket, also known as “Face Value” represents the original purchase price and may not include all procurement costs involved in obtaining the ticket.

Ticket Prices on the secondary ticket market will be higher, lower or on rare occasions the same as the original printed price. Ticket Prices on the secondary market are determined by basic supply of tickets available and demand from buyers. More popular or exclusive events with will often have secondary market ticket prices higher than “Face Value”. On the other hand, when demand is lower due to more sellers than buyers, secondary market ticket prices can be much lower than “Face Value”.

Either way, the price paid per ticket should be the agreed upon price when the sale was made and should correspond exactly to the price shown on your invoice.

 

Can I use my Invoice for Admission to the Event?

Your invoice is your receipt for the transaction and should be received as a PDF attachment sent to the email address for your purchase. Please Note, your invoice cannot be used for entry to an event. You must take your tickets and only the tickets with you to gain admission to your event.

If you have not received your tickets and or have any further questions, please contact My Seat Rocks in adequate time before your Event date as the local Venue/Box Offices typically will not offer support for Third Party sales.

 

Can I Cancel my order for any reason?

Please note that All Sales are Final as agreed to in the Terms and Conditions. Tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations.

 

What happens if my event has been Re-scheduled?

If an event is postponed and re-scheduled, your tickets will be honored for the new rescheduled date. New tickets will not be re-issued so you will need to hold on to the original ticket you received as they are still valid for the event. Refunds will not be issued for re-scheduled events.

 

What happens if my event is cancelled?

If an event is cancelled without a rescheduled date, you will receive a full refund for the amount that you paid for the tickets minus any shipping fees assessed. Please note that shipping and handling charges are not refundable.

 

What happens if I lose my tickets?

Please note that My Seat Rocks will not issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place.

 

Shipping and Delivery: 

How and when will my tickets be shipped?

How?

My Seat Rocks uses Federal Express for both Standard and Overnight shipping options.

When?

Federal Express deliveries will ship within 1-2 business days unless otherwise noted by the On Hand Date specified for your order located in the "Shipping Notes" section of your invoice. Please note, some tickets do not ship out until 1 to 2 weeks prior to the event date.

Federal Express will not deliver to a P.O. Box.   A physical address will be required for all deliveries.

Federal Express deliveries will required a direct signature when delivering to the "Ship To:" address provided.   Shipping details and requirements can be modified upon request.  If you have any further questions or need to modify shipping information, please call 1.877.99.MYSEAT (69732) or email sales@myseatrocks.com with your full name, order ID, event name, event city and details you need updated.

Once your order has shipped, you will receive an email with a Fed Ex Tracking number where you can track your package. You can also click here to Track Your Order. 

 

How and when will E-Tickets be delivered?

How?

Tickets purchased with E Ticket delivery will be managed by a third party – My Ticket Tracker  (https://mtt.tickettransaction.com/).   Customers purchasing E-Tickets will receive an email from My Ticket Tracker with a unique PIN number that they will need to access and download their tickets.   Ticket Transaction will send a separate email with the specific instructions on how to download the E-Tickets.   When looking for these emails, please check your SPAM or Junk email inboxes as occasionally these emails can be deflected there due to email provider settings.

When?

Regular E-Ticket delivery will occur within 1-2 business days of placing your order via the outlined process above. 

Instant Download E-Ticket delivery will occur shortly after your order is placed, usually within 20-30 minutes via the outlined process above.  Occasionally Instant Download orders meet certain criteria that shift the delivery method from 'Instant' to regular E-Ticket delivery to allow extra time to verify additional information.  In these cases, a representative will reach out to the customer to obtain this information and the order will be delivered through the regular E-Ticket process.   In most cases, these reviews are completed within 1 business day.

Please Note, you must download, print,  and take your tickets with you to be admitted to your event.  While some venues allow entry scanned from mobile phones, many do not.  We always recommend you take a printed out copy of your ticket to the event go guarantee admission.

If you are experiencing any issues with downloading your tickets or have any further questions, please call 1.877.99.MYSEAT (69732) or email sales@myseatrocks.com

 

I have chosen Will Call delivery option, where and how do I get my tickets?

Where?

Will Call Pick Up will be available at the venue Box Office 1 hour prior to the start of your event.  We reccomend that you contact your local venue box office for directions to the "Will Call Pick Up" window prior to the date of your event. 

How?

Please note, a valid photo ID, and only a valid photo ID will be needed to pick up your tickets.   Tickets will be left for the name provided when placing the order.  Please do not bring your invoice as local Box Offices do not offer 3rd party support. 

If you have any questions regarding Will Call, please call 1.877.99.MYSEAT (69732) or email sales@myseatrocks.com.

 

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